The colleague who "knows computers" has run out of time
Ad-hoc IT copes at five staff and struggles at twenty. We take password resets, new starters and printer faults off their desk.
Managed IT Support in Reading for Growing Businesses
We provide managed IT support for small and mid-sized Reading businesses: helpdesk, monitoring, patching, backups and security for a fixed monthly fee, plus an engineer on site when needed.
Book a free IT review or call 0118 359 2276- Remote-first supportOn site across Reading when needed
- Proactive monitoringAlerts open a ticket automatically
- Windows and MacLaptops, servers and phones
- Office hoursMon to Fri, 8am to 5pm
The short answer
What is managed IT support?
Managed IT support means an outside company runs your technology for a fixed monthly fee. We handle the helpdesk, patching, Microsoft 365 and backups, catching faults before they stop work.
It suits Reading firms that have outgrown ad-hoc IT.
- Helpdesk by phone, email and remote session
- Proactive monitoring of laptops, servers and network kit
- Monthly Windows, macOS and third-party patching
- Disk encryption, MFA and security policies on every device
- Backups of Microsoft 365, servers and files, with restore tests
- On-site visits across Reading when a job needs them
What's included
What our managed IT services in Reading include
One agreement covers the support your staff notice and the background work they never see. Take all six, or start with the parts your team struggles to keep up with.
An IT helpdesk your staff can call
Your team phones, emails or raises a ticket and reaches an engineer with your network documentation open. We fix most issues remotely.
Proactive monitoring and alerts
Agents on your laptops, servers and firewalls report disk, backup and security problems as they happen. Each alert opens a ticket for an engineer.
Patching and ransomware protection
We test and install Windows, macOS and third-party updates monthly, with urgent fixes sooner. Endpoint protection on every device blocks known ransomware.
Device security
We encrypt laptops, enforce MFA and screen locks, and install the apps each role needs. When someone leaves, we close their accounts.
Backups you can restore
We back up Exchange mailboxes, SharePoint, OneDrive and servers to a separate location, then run scheduled test restores and share the results.
Vendor management and IT budgeting
We chase your broadband, printer and software vendors when their kit breaks. We plan hardware and licence changes yearly, so you can budget ahead.
Local to Reading
Managed IT support built around how Reading works
Reading businesses sit in old town centre buildings, shared business park floors and home offices along the train line. Our support plans fit where your staff work.
RG1Town centre, Abbey Quarter & Station Hill
We fix most town centre issues remotely. When a switch, firewall or server needs swapping, an engineer comes on site to do it.
RG2 · M4 J11Green Park & Reading International Business Park
Many firms rent floors with a landlord-run comms room. We record which kit is yours, manage your firewall and leased line, and arrange access.
Elizabeth line · GWRStaff who commute to London
Many Reading teams work part of the week in London. We keep their laptops encrypted and patched on train, client and home Wi-Fi.
RG5 · RG6Thames Valley Park, Earley & Woodley
Tech and science firms near the University of Reading field security questionnaires from larger clients. Our monthly patch, backup and MFA reports give you the evidence to send back.
Problems we fix
Problems managed IT support fixes for Reading SMEs
Your internal IT person has no cover
Co-managed IT keeps your in-house IT lead in charge. We cover helpdesk overflow, monitoring, patching and holidays, and they can escalate to our engineers.
Nobody knows whether the backups work
Many firms learn a backup failed on the day they need it. We monitor every backup job, run test restores and report the results.
IT costs arrive as one surprise after another
Laptop failures, licence renewals and server end of support land in one quarter. We plan replacements a year ahead and set an IT budget.
Free IT review
We visit or dial in, map your devices, accounts, licences and backups, and list the risks we find.
Plan and fixed quote
You get a written plan, a fixed monthly price and a list of the fixes we would make first.
Onboarding
We take over from your current provider, install monitoring agents, apply security settings to every device and document your setup.
Ongoing support and reviews
Your staff call one number. We patch, monitor and meet you on a regular schedule to review risks and plan spending.
Frequently asked questions
Managed IT support in Reading: common questions
How much does managed IT support cost in Reading?
Most Reading businesses pay for managed IT support as a fixed monthly fee per user or per device. Your price depends on headcount, the systems you run and how much security you need. We quote after a free IT review, and the quote lists what is included.
What is the difference between managed IT support and break-fix IT?
Break-fix IT means you pay an engineer each time something goes wrong. Managed IT support covers monitoring, patching, backups and the helpdesk for a fixed monthly fee, so your provider is paid to prevent faults as well as fix them. Firms tend to switch once call-out bills start to exceed that fee.
Do you provide on-site IT support in Reading?
Yes. We fix most issues remotely and send an engineer when a job needs hands on the hardware, such as a failed switch, an office move or a server replacement. We cover Reading, Wokingham, Theale and the surrounding area.
Can you work alongside our in-house IT person?
Yes. Our co-managed IT service supports internal IT staff instead of replacing them. We can take the helpdesk, monitoring, patching or security work, give your IT lead access to our tools, and cover holidays and sick days so support keeps running.
What happens when something breaks?
Our helpdesk works Monday to Friday, 8am to 5pm. Monitoring alerts open a ticket automatically, and we rank tickets by business impact so the most serious problem gets fixed first. We agree response times in your contract.
Do you support Macs as well as Windows PCs?
Yes. We support Windows PCs, Macs, iPhones and Android phones. Mixed fleets are common in creative and tech firms, so we apply the same patching, encryption and MFA policies to every device you own.
How do we switch to you from our current IT provider?
We manage the handover for you. We collect admin access, licences and documentation from your current provider, install our monitoring tools and overlap both services for a short period if needed. Your staff keep working while we take over, and support continues without a gap.